The general sentiment is that NetOne should infact be reviewing their poor network and service provision before considering any sort of review in data tariffs. Most users feel as though the only tariff change that would tally with the service Netone is currently giving would be a reduction of their current data prices.

If you were born and raised in Zimbabwe, history has probably taught you that a “review” can only mean prices are about to soar. Would a hike in prices be justifiable? Well, although NetOne has yet to respond to complaining customers’ sentiments, an analysis of the common complaints NetOne has been receiving can give us an answer. Users who switched to the network because of its cheaper tariffs are now complaining of cheap tariffs without the promised service. Monthly bundles are said to be lasting just 3 days or even less.

Below are some of NetOne customers’ grievances:

In addition to these grievances, NetOne’s internet seems to consistently shut down towards the weekends. This means that if you did pay for data to use over the weekend, there is a high possibility that the data would likely expire before you even got to use it.

So, for now we wait to hear the exact changes NetOne has decided to make to their tariffs, or if they will heed the complaints of their customers. However, one thing is certain, these bad reviews do not coincide with what NetOne boasts for. They describe their organization as “a Zimbabwean mobile network operator with the widest coverage and the lowest rates…[that provides] high speed mobile broadband.

Do you think an increase in tariffs could have a negative impact on NetOne as an organization given the current dissettlement over the issue? Or should they consider refunding customers for the data they bought but were unable to use before making this change?

What’s your verdict on the issue? Let us know in the comment section below

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