Telone has announced that they are increasing their data package prices with effect from the 22nd of February 2022.
Telone has been praised in recent years for having affordable packages. This might change with an increase of over 100 percent o ther prices.
The new prices announced on their Facebook page are in local RTGS currency but one can estimate the USD value by finding out the bank exchange rates. For instance, the Home Boost package (600 GB) is ZWL$6,295 (about USD$54) and it will be going up to ZWL$14,200 (about USD$122).
The public has not taken the price increase lightly and some people have used it as an opportunity so vent their frustrations with the service provider. People generally do not understand why Telone has hiked the prices up in USD as well instead of aligning the local currency price to the USD price.
Although Telone bundles have been the most affordable compared to other service providers , they haven’t been the most convenient to use. There have been constant complaints about service delivery on their social media platforms.
A common complaint on the Telone platforms has been the internet speeds. Their speeds have been inconsistent, and there have been problems when people stream live shows. Another common complaint has been reimbursement after replacement of stolen cables. Stolen cables seems to be a recurring challenge and it seems the service provider hasn’t been compensating clients on a satisfactory level for the downtime when the challenge is being attended to.
If Telone is going to hike their prices they need to provide a service worthy of the money they are asking for. Another challenge Telone may face is retaining paying clients based on good service delivery. They have too many complaints on their social media platforms with bad service delivery cases.
Issues like stolen cables, failing to reimburse clients for lost data when rectifying issues and unpleasant customer services experience are major when trying to get people to pay for services offered by the company. It’s impossible to satisfy everyone but Telone did not mention any plans resolve to the issues. If they at least informed the public that they are making specific changes to improve service delivery they would have gained more confidence form their clients.
Are these increases justified? We may never know what let Telone to make such a drastic change to their price list. But knowing the services they have offered in the past, these price increases maybe be pushing it a bit overboard. Their competitive edge was affordable broadband with fair speeds to get the job done. Although they remain slightly cheaper than their competitors, they may lose some subscribers with the massive price increase.
Below is the full list of prices as posted on their Facebook page
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