“We increased tariffs because everyone is doing it” says Netone

Often after being annoyed by some childish tendencies we could have picked up from a friend,  parents would ask “ if your friend jumps off a bridge would you do the same?” 9 times out of 10, like the child that we were, we would inwardly reply “absolutely”. NetOne seems to be adopting the same principle in their business approach.

Following NetOne’s very recent price hikes, customers have been complaining about the drastic changes that were made to the tariffs. Customer’s expressed similar sentiments of disapproval and disappointment across the board. NetOne took it upon themselves to reply to one such user of their network. They had this to say:

“We understand your concern over the recent tariff adjustments. However, the increase was in sympathy with the prevailing business climate where operational costs have gone considerably up. Had this adjustment not been implemented, it could have resulted in serious degradation of the quality of our network and consequently heavily degraded service quality to you our valued customer.”

Does NetOne’s drastic changes in data tariffs reflect this supposed adjustment to “the prevailing business climate?” Is an almost 100% increase in their prices easily justified by changes in the economy? Or did we hit the nail on the head in our “Greedy NetOne” article?

Let’s consider the issue of service degradation. Has NetOne been able to provide the great service that they are now supposedly trying to maintain? If you got a chance to browse our previous NetOne article, you’ll find comments of NetOne users that don’t seem to think so.

What is your opinion on the matter?

Let us know in the comments below.