Heart Breaking: TelOne suspends Data Rollover facility citing system challenges

Some regrettable news for TelOne customers, the fixed line provider is suspending its data rollover facility with immediate effect.

The data rollover facility allowed TelOne customers to carry over their unused data to the next, prior to this introduction of this facility, unused data would expire after 30 days.

TelOne has been facing viability challenges, the company has resorted to selling handsets, and even their video on demand (VOD) platform DEOD recently reduced subscriptions prices when everyone else is hiking tariffs, a sign that things are not looking good at the parastatal.

The reason cited for the suspension is that the facility is that the rollover facility was causing instability on their platform, which was impacting other services.

In our view the decision has more to do with low revenues, when the facility was introduced it obviously meant that customers would stay longer without buying new bundles, by reverting to the old system they are able to make money even in instances where services were not rendered.

It looks like regulators in Zimbabwe are giving telecoms companies’ free reign without checks and balances, in the end it is the consumer that suffers.