Barely days after celebrating customer service week, are Zimbabwean corporates back to their usual ways? An employee at Zimbabwe Women’s Microfinance Bank has caught the public eye after abusing a woman on WhatsApp over a loan, but here is the catch, it was the wrong woman.
The aggrieved woman(Ennet Masora) took to Facebook to narrate her ordeal and share screenshots of the conversation.
This is what she had to say;
I would like to name and shame Women’s bank Zimbabwe. Have never been to the bank and l don’t owe them money. Of course people make mistakes but the way this guy handled the issue shocked me. I tried to explain when he called and l told him to check the number again because last year a lady from the same bank made the same mistake and apologized. Unfortunately this guy shouted using deep deep Shona ndikapusa. Imagine if l really owed them.
Below is the exchange between the two.
As weird as it may sound this is Zimbabwean customer service in a nutshell.
With bodies like the Consumer Council of Zimbabwe(CCZ) now barely functional. Zimbabweans have resorted to creating name and shame groups on social media.
We are yet to get an official response from the bank, we will update you when we do.
