Telone has been praised in recent years for having affordable packages. This might change with an increase of over 100 percent o ther prices.

The new prices announced on their Facebook page are in local RTGS currency but one can estimate the USD value by finding out the bank exchange rates. For instance, the Home Boost package (600 GB) is ZWL$6,295 (about USD$54) and it will be going up to ZWL$14,200 (about USD$122).

The public has not taken the price increase lightly and some people have used it as an opportunity so vent their frustrations with the service provider. People generally do not understand why Telone has hiked the prices up in USD as well instead of aligning the local currency price to the USD price.

Although Telone bundles have been the most affordable compared to other service providers , they haven’t been the most convenient to use. There have been constant complaints about service delivery on their social media platforms.

A common complaint on the Telone platforms has been the internet speeds. Their speeds have been inconsistent, and there have been problems when people stream live shows. Another common complaint has been reimbursement after replacement of stolen cables. Stolen cables seems to be a recurring challenge and it seems the service provider hasn’t been compensating clients on a satisfactory level for the downtime when the challenge is being attended to.

If Telone is going to hike their prices they need to provide a service worthy of the money they are asking for. Another challenge Telone may face is retaining paying clients based on good service delivery. They have too many complaints on their social media platforms with bad service delivery cases.

Issues like stolen cables, failing to reimburse clients for lost data when rectifying issues and unpleasant customer services experience are major when trying to get people to pay for services offered by the company. It’s impossible to satisfy everyone but Telone did not mention any plans resolve to the issues. If they at least informed the public that they are making specific changes to improve service delivery they would have gained more confidence form their clients.

Are these increases justified? We may never know what let Telone to make such a drastic change to their price list. But knowing the services they have offered in the past, these price increases maybe be pushing it a bit overboard. Their competitive edge was affordable broadband with fair speeds to get the job done. Although they remain slightly cheaper than their competitors, they may lose some subscribers with the massive price increase.

Below is the full list of prices as posted on their Facebook page

The post Telone Announces Data Package Price Hike. Is It Justified? appeared first on Provoker Magazine.

The data rollover facility allowed TelOne customers to carry over their unused data to the next, prior to this introduction of this facility, unused data would expire after 30 days.

TelOne has been facing viability challenges, the company has resorted to selling handsets, and even their video on demand (VOD) platform DEOD recently reduced subscriptions prices when everyone else is hiking tariffs, a sign that things are not looking good at the parastatal.

The reason cited for the suspension is that the facility is that the rollover facility was causing instability on their platform, which was impacting other services.

In our view the decision has more to do with low revenues, when the facility was introduced it obviously meant that customers would stay longer without buying new bundles, by reverting to the old system they are able to make money even in instances where services were not rendered.

It looks like regulators in Zimbabwe are giving telecoms companies’ free reign without checks and balances, in the end it is the consumer that suffers.

The post Heart Breaking: TelOne suspends Data Rollover facility citing system challenges appeared first on Provoker Magazine.

The product known as IntelsatOne Flex will according to intelsat:

“be targeting small businesses, schools at the metro edge, farmers, and hospitality businesses in more remote areas can receive the high-quality, affordable connectivity needed to support and grow their businesses and social programs.”

At this stage we are not really sure how this product will be deployed in Zimbabwe, but according to intelsat they will looking for partnerships will ‘small’ internet service providers.

“Broadband connectivity is spreading rapidly, but it is not spreading equally, as the economics have kept it out of reach in many parts of Africa,” said Brian Jakins, Intelsat’s regional vice president, Africa. “The technology to deliver services must be paired with new business models if telecom companies and network operators are to reach remote areas where broadband connectivity can empower economic growth. Intelsat is strongly committed to supporting Africa’s economies with better connectivity, and this collaboration with Q-KON will show how network operators can close the business case and expand enterprise operations, rural banking services and government programs to unserved areas and bridge the digital divide.”

It will be interesting how this new IntelsatOne Flex broadband product will be received in the market and hopefully bring a little bit of competition.

The post Intelsat and Q-KON to bring new broadband service to Zimbabwe appeared first on Provoker Magazine.

Night browsing packages will allow TelOne subscribers to browse the internet from 11pm to 5am with the data that is allocated for that period, depending on the packages they opt for.

There are 3 Night Browsing Packages, the Basic Plus Night which offers users 8GB of data during the day and 8 GB data for night browsing at $19, then the Home Plus Night package with 30GB for day and 30GB for night use at $32, then finally the Premier Plus Night which offers 60GB day use and 60GB night use for $54.

TelOne offers some of the most affordable internet packages in Zimbabwe.

UPDATE: For TelOne’s 2021 LATEST INTERNET DATA TARIFFS / PRICE LIST CLICK HERE

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